25.03.2017

If you are experiencing an issue where the computer cannot turn off after pressing the "To finish work"- this means that Windows is having a problem. The screen shows an inscription about the completion of the work, but the PC is not even going to perform the operation after a long time. Let's look at what reasons can lead to this problem.

Attention! Do not pull the power cord out of the socket right away. This can adversely affect the performance of the computer.

We solve the problem

There can be many reasons for this problem. Consider several options for which it occurs:

Reason 1: The system cannot end the process or service

If Windows cannot close any service or process, the computer cannot shutdown. To find out if this reason applies to your system, you need to study System Stability Monitor.

To do this, follow the instructions below:

How to do this, see below:

If these instructions do not help, then turn off all non-Microsoft services. You can do it like this:

Important! There should be no other checkmarks.

Reason 2: Influence of virus programs

Viruses on the system can also cause this problem. If you have not checked your system for viruses for a long time, then scan with any antivirus utility.

Reason 3: System hardware errors

They occur when hardware, drivers, or BIOS failures are malfunctioning.

You can check the correct operation of the devices as follows:

Then the device will start to be recognized by the system and work properly.

That's all. We hope this information was useful to you.

Most often, a similar problem occurs with laptop users - you press the button "To finish work", but for some reason the computer does not turn off: the fans, the video card and the processor continue to work, and the inscription freezes on the screen Shutting Down Windows.

In the article - the computer does not turn off after the shutdown - I will tell you several ways that should help solve this issue.

Disconnecting Power from a USB Hub

First, try disconnecting the power from the USB hub. To do this, go to "Start" - "Control Panel" – "Device Manager".

In Device Manager, expand "USB Controllers" by clicking on the small arrow on the left. Now find the "Generic USB Hub" fields and USB Root Hub and double click on one of them.

The Properties window will open. Go to the tab "Power Management" and uncheck the box "Allow this device to be turned off to save energy", click OK.

This item is responsible for the life of the battery, but USB devices do not always work with it correctly. By removing the check mark from the above item, the laptop battery will drain a little faster. Follow these steps for all Generic and USB Root Hubs on your list.

Shutting Down Applications and Services

If the computer still does not turn off, then you need to look at the events in the Windows logs. Using this method, we will disable applications and services that the system could not terminate on its own.

Stopping services

Go to: "Start" - "Control Panel" – "Administration".

Expand Windows Logs here. Further we will be interested in "Application" and "System". Check them for errors, they will be indicated by a red exclamation mark. Perhaps it is because of these errors that the system cannot shutdown. At the bottom, note the source of the error.

Now, if you don't need the service causing the error, you can disable it. Go to "Start" again - "Control Panel" – "Administration"- click on the "Services" shortcut.

In the following list, find the service you need, it will match the name of the error source. Select it with the mouse and read on the left what it is responsible for.

To disable a service, double-click on it - a properties window will open. In it, in the "Startup type" from the list, select "Disabled". Click Apply and OK.

Closing the application

If an application interferes with shutting down your computer, you can simply remove it or exclude it from the startup list. To do this, press the key combination Win + R, enter msconfig in the field and click "OK".

In the window. Here, uncheck all suspicious and unnecessary programs and click "OK".

Restart your computer, if the problem persists, go to the window again "System configuration" and on the "General" tab, leave a check mark only in the item Load system services... Click Apply and OK.

If after that the computer shuts down normally, then go to this window again and select the necessary services and startup components for you.

Virus removal

Reduce service shutdown times

Another way that can help solve this problem is to reduce the time for shutting down services when the operating system shuts down. To do this, go to the registry: press the Win + R combination, enter regedit in the field and click OK.

Will open "Registry Editor"... In it, follow the path marked with a red square at the bottom of the window in the figure below. Now on the right side select "WaitToKillServiceTimeout" and click on it with the mouse. In the window that opens, change the value 12000 - this is 12 seconds, to 6000 - 6 seconds, and click "OK". Now the waiting time for closing services will not be 12, but 6 seconds. Reboot your computer.

I hope one of the ways will help you, and the problem of why the computer or laptop does not turn off after shutdown will be successfully solved.

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Webmaster. Higher education in the specialty "Information Security" .. Author of most articles and lessons of computer literacy

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Discussion: 9 comments

Many users are wondering why does not the computer turn off after shutting down Windows 7, 8... There are a lot of reasons, in the article we will try to help you by considering the most common problems and ways to solve them. Common problems include:

1. The computer does not turn off after starting when the "shutdown" button is pressed (continues to function)
2. Long disconnection occurs
3. The PC cannot shut down at all (the "shutdown" screensaver is always on)

The reaction of users in such situations can be different. Someone turns off the PC, and someone turns off each time from the power button, holding it for 5-10 seconds. These shutdown methods have a detrimental effect on the performance of your machine, it is not for nothing that they came up with special buttons for these actions.

Let's conditionally divide the presented material into two parts. In the first, we will consider possible software problems, in the second, hardware problems. Before proceeding with the steps below, try doing a system restore to the date when the problems were not noticed.

Important! Be sure to read the material. Additional methods are considered here, no less effective, also for a stationary PC.

Computer shutdown software problems

The most common errors that prevent the computer from shutting down are incorrect operation of programs, service failures, and actions of virus software. To try to identify the error, you can look at the stability log. To view it, open "maintenance" in the main window, then click the link of the stability log.

In the stability monitor window, you can select a date and view the report below. If you click on an error, then you will get a detailed description of it.

Thus, you can identify why the computer does not turn off after shutdown, or turns off for a long time. Follow the steps below (not necessarily in this order), these steps will help you.

1. Based on viewing the log, uninstall the program, remove it from Windows startup, or disable the service with which errors occurred. Then reboot the system, try to turn off the computer.

If nothing has changed, use a "clean boot", that is, launching the elements necessary only for Windows to work. Enter msconfig and click enter. On the "general" tab, select "selective launch", mark the options as in the screenshot.

Visit the "Services" tab, at the bottom, check the box that does not display Windows services. Then click "Disable All", OK, "Restart".

This diagnostic tool will definitely help you identify why the computer does not turn off in Windows 7, 8, and what programs and services contribute to this. Run the necessary elements, and get rid of the suspicious ones.

2. Scan your entire PC for malware, it is viruses that can negatively affect the stable operation of the system. Before checking, make sure the latest virus database update is available.

3. Install Windows updates. Microsoft releases updates to address software and driver issues. To download the service packs go to the Windows update center. When you try to turn off your computer, you will see the status of the installation of the downloaded packages, which can take quite a long time. Try to download the package.

Hardware shutdown problems

If you have tried all the methods, and the computer does not turn off after shutting down Windows 7, 8, then it is likely that the problem lies in the hardware. These include errors in hardware, drivers and Bios.

1. Remember, maybe the PC stopped turning off after starting when you installed new equipment, but there may be problems with the equipment (device) that has been installed for a long time. In this case, disconnect the device (if possible), check for the correct drivers installed, or turn off the hardware in the device manager.

In the search, type "device manager" and press enter. In the window you will see a hierarchical list of all equipment installed in the computer. Scroll through the list for a yellow triangle with an exclamation mark (common) or other icon that indicates a problem with the device.

Double click on the item with the icon to go to its properties. On the General tab, the Device Status area describes the error. Depending on the error status, update, rollback, install the driver in Windows 7, 8 (visit the driver tab) or disable the device.

Right-click on the device, select "disable" from the menu. Then click "yes", then the icon of the device will change and it will no longer work until you turn it on.

To effectively identify why the computer does not turn off after shutting down Windows 7, 8, you can use the boot log, which lists the drivers and their status. Bring up the Advanced Boot Options menu () by pressing the F8 key before starting Windows. Next, select "boot logging", click enter.

After downloading Windows, go to the Windows directory, use or search and find the ntbtlog.txt file, open it. Now look for any driver issues. The did not load driver status says that the driver did not work. Next, go to the device manager and follow the steps described above.

2. If you have used all the methods and the computer continues to not turn off, then try the one responsible for turning the PC on and off. If after resetting the BIOS settings, there are no changes, then go to the website of the motherboard company, download the latest updates and update the Bios to the latest version.

That's all, all the ways are revealed that help the correct shutting down the computer and on time. I strongly recommend that you follow the link about shutting down your laptop in order to increase the chances of eradicating the problem.

Tablet, smartphone. Almost everyone has at least one device from this list. Buying a new PC is always a big deal. It is pleasant to work with a laptop that responds quickly to requests, does not freeze and turns on and off in a timely manner.

But what to do if the computer does not turn off through the "Start". This is the standard way to shut down a Windows computer or laptop. Regardless of what version of OS is installed, the "Start" button has always been a faithful assistant.

But if the computer stops turning off through the "Start", you do not need to immediately panic and rush to the service center. To begin with, it is better to familiarize yourself with the reasons that can cause a change in the operation of the PC.

Installing updates

Among the most common reasons why the computer does not turn off through "Start" was and remains the system of a laptop or computer itself. Windows 7-10 are subject to frequent updates. While using the computer, the system downloads update packages that will be installed only after the work is completed.

In this case, shutting down from the start menu will not work. The PC will not turn off, but an information window will appear on the screen informing you that work is underway to install and apply updates.

When updating the operating system, pressing any keys, as well as the Ctrl + Alt + Delete combination, will not help. It is better to leave the laptop working and in no case turn off the power button or pull out the cord. This action can lead to the wrong operation of the OS.

You can overcome the problem that the computer does not turn off through the "Start" during updates. It is enough to refuse from their automatic download and installation in the "Update Center".

Installation of new equipment

Incomplete installation of new hardware can create problems and slow down the operating system during shutdown. Finding and installing a suitable driver can take a long time and become the reason why the PC does not respond to "Start".

There are only two ways to solve the problem:

• Close the installation window.
• Wait for the process to complete.

Closing the program

At each shutdown, the operating system closes all running programs, including those that were running in the background. Accordingly, if the computer does not turn off through "Start", Windows XP, 7, 8 and 10 can close these programs for a long time.

Also, an application can be installed on a laptop that the operating system cannot close. If at least one of all processes does not respond, then a standard shutdown of the computer will not give results.

There is only one way to solve the problem: find the process that "slows down" the shutdown. To do this, you need to go through the path: in the "Control Panel" find the item "Administration", then select "View Events".

There are two compartments worth looking at in the Windows log: "System" and "Applications". If at least one of the processes is marked with an error message, then it must be disabled.

Also, the reason why the computer does not turn off through the "Start", but reboots, may be the programs loaded when the operating system starts. To change programs from "Startup", you must enter the combination Win + R, and in the pop-up window: msconfig. In the dialog box, select the "Startup" tab and disable all unnecessary programs.

This method will help not only get rid of the problem in which the computer does not turn off through the "Start". Windows 8, 7, and 10 will boot significantly faster when turned on.

Changing power settings

You can prevent slow shutdowns and fix the problem when the computer does not turn off through "Start" by changing the power settings. It may seem to some that these actions will not lead to visible results and are only suitable for laptops. But it is the correct power settings that will help your laptop and PC turn off faster.

First you need to go to the "Device Manager". It's pretty easy to do this. First, hold down a few keys: Win + R. In the pop-up window, enter: devmgmt.msc and press enter.

This will open the "Device Manager". In this window, you need to open the USB Root Hub and disable the Disconnect permission. After that, the personal computer or laptop will turn off much faster, and the risk of freezing when working with the Start menu will decrease.

We clean the registry

Designed for advanced PC users, as minor changes can damage the operating system.

To call the editor, you must enter Win + R \ regedit. Find ControlSession Manager in the sections that appear. From the displayed list, select BootExecute and erase the data by entering in the window: autocheck autochk.

Forced shutdown

The last, most unwanted way to shut down your computer or laptop when it freezes is cold shutdown. It is performed only if none of the methods described above helped.

For a cold shutdown, you must hold down the power button on the system unit or laptop. After a few seconds, the device will turn off completely. However, such a disconnection may damage the operating system files and not save the last changes in work.

Many users with Windows 7, 8 and 10 installed on their PCs often face the unreasonable freezing of the operating system when shutting down. Neither cleaning the registry nor changing the startup settings help.

This problem can be solved without contacting specialists by installing a clean operating system. It is enough to find in the "Control Panel" the item "Actions when closing the lid" and select "Hibernation" instead of "Finish work".