The accident occurred at 18:40 in the area of \u200b\u200bHouse No. 7 on Baikal Street. "There was a rush of the main supply pipeline of the heat seafood with a diameter of 800 mm," the public utilities argue.

As explained in the interview with Journalists of Mosmera Moscow on Housing and Petr Biryukov, consumers from hot water supply and heating were not disconnected, since experts carried out reconnect on the backup scheme, saidMES media.

However, J. iTERS Talk about the cooling of the houses of heat and hot water.Odne from the inhabitants of the affected area Anton Majorov, living on Novosibirsk street, which in his apartment there is no hot water supply and heating. "All batteries are cold. The temperature in the apartment gradually decreases. At the moment it is 19 degrees. How to spend the night and in the morning to get a job, I can not imagine, "he noted. According to him, nor in the HSE, nor in the CHP do not give information when everything will be restored. "At the moment, all possible telephones of utilities are disabled," he added.

At the moment, it is known that heating is disconnected in the metrogodka, Golianovo, in Northern Izmailovo. "Batteries are already cold," residents report.

"I drove ... Everything is stupid, full of accidents, the police, the ambulances are ... Some streets are blocked," the eyewitness writes. In social networks, local residents are actively discussing the reasons for what happened. According to one of the most common versions - it could be a sabotage, notes the TV channel "Tsargrad". However, Mosenergo does not confirm while the information and comment refrain.

It is reported that one person suffered. The water pressure was such a force that about 12 cars were damaged. Moreover, one of them, judging by the shots of eyewitnesses, even turned over.In law enforcement agencies, the capital was told that the emergency was happening during repair work, reportsTASS.

Water is one of the natural resources, which is extremely necessary for a person for survival. Today, civilization has everything necessary for a comfortable and cozy life. But what if we turned off the water where to call? Unfortunately, these issues are increasingly arising from Russian residents. Consider the problem as in detail and define utilities that are responsible for solving the problem of ensuring the population with water.

Turning off hot water

If something does not work in the house, it always causes stress and sometimes even anger. Most often, people accuse companies responsible for water supply. However, there are reasonable reasons for its disconnection. For example, hot can be stopped in such cases:

• reconstruction of the heating network;
• repair or prevention;
• replacing equipment.

Before you look for where to call, if you turned off hot water, remember: it is often due to the need for planned technical work Before starting, it is very important that the equipment works stably with the onset of cold weather, without causing excitement for the general condition. Those who are responsible for the feed of hot water is important to check everything thoroughly and to eliminate existing damage or replace non-working parts.

It is worth noting that these works are planned. Spend them regularly in summer timeSince in the warm period to do without hot water is somewhat simpler. The authorities established by the authorities usually does not exceed the term of three weeks. If there is no water much longer, it should be clarified for what reason and when the feed will be restored.

Action plan

Before running in a panic and send angry complaints, let's find out where to call if the hot water is turned off.

First of all, it is enough to contact or with the company that manages the service of your home.

In the first case, the phone number can be obtained from the head of the partnership (Chairman). It will provide detailed information. In another case, contacts can be found on the receipts that you regularly pay.

Another option is a call to emergency dispatch service. Their data are sometimes in a prominent place at the entrance or in it.

Sometimes we do not know where to call if the water is turned off. To do this, you can visit the management company and get the necessary information.

There is a certain form of appeal to the company. The dispatcher must fix your call, record the name, cause, time and assign a unique number. In turn, he should also introduce himself and provide information. If she is unknown to him, he will say that the reasons are installed. In this case, you can still make some call in the city of Gorodokanal.

Disable cold water

If the previous case can be understood and just survive enough, then everything is more complicated here. Disconnection cold water leads to its complete absence. Then problems becomes more.

Especially sad when everything happens suddenly, without prior warning. And it may well happen with each. Therefore, you should know where to call, if we turned off the cold water. Under hand you need to keep the telephone number of the management company, which is responsible for providing this service.

According to the rules, tenants must notify in writing about the upcoming operation and explain the reasons. Mostly two of them: non-payment or repair work. The latter include prevention, eliminating breakage in the central network or within the house itself.

A sudden shutdown of water leads to the masses of complaints about the management company. However, it is worth noting that there are times when the work can be carried out without warning. For example, an unforeseen breakdown, disaster, Any threat to the full network work.

What do we do?

So, if we turned off the water where to call the first thing? As in the previous case, it is necessary to find out the phone numbers of the management company in advance and it is they fix the fact of circulation and can provide the information known to them.

Many are faced with the daily disconnection of cold water at night. If you are worried about such a problem, be sure to check why it happens. In documentary acts on the provision of services, it is written that cold water should be converted continuously throughout the year.

However, there are conditions for what time it can be interrupted:

• the border is eight hours per month (total);
• maximum four hours continuously, in case emergency situations.

It is worth noting that there are certain penalty measures. Each exceeding the limit hour of shutdown is charged below. For a detailed acquaintance, it is worth clarifying this at the management company.

Tula and Voronezh

Now you know where to call if the water is turned off. Tula today has common rooms Emergency dispatch service in the city: 47-20-34, 47-20-37.

In addition, you can contact such an organization as a toypsum, which is located on Karl Marx Street, 28. Phone number: 42-53-23.

Another option is a level window. Address of the organization: Demidovskaya Dam Street, 8. Dispatcher's phone number: 79-35-57.

Do you live in another city? Then let's find out where to call if the water turned off. Voronezh, as well as the previous representative, has its own emergency service. It is located on the street by Peshresthetsky, 108. You can call the number 258-25-63 or write to them at: [Email Protected]

Voronezh Vodokanal is located at: Student Street, 15. Their number: 252-06-44.

Kazan and Krasnoyarsk

The emergency dispatch service is the first answer to the question where to call if the water was turned off. Krasnoyarsk offers several options. First - district services: Central - 005 (the dispatcher's response should be waited); October and Railway - 244-44-44; Soviet - 224-13-65; Leninsky, Kirov and Sverdlovsky - 276-12-12; Sunny - 225-49-03. For mobile calls, you need to add code 391 before the number. If the question concerns hot water, you can contact the heating network by phone 264-18-62.

In Moscow, annually from May to the end of August, hot water is disconnected for preventive work. The hot water disconnection schedule is compiled and published before the start of the planned shutdown season. Enter your address in the string below and find out when the hot water is turned off in 2019.

2. Why in Moscow every year turn off hot water?

The disconnection of hot water is a technical need for the preparation of communications to the heating season to ensure that during the cold weather, to ensure reliable operation of all elements of a complex system of centralized heat supply - heat stations, trunk and distributing heat networks, central and individual thermal points. Conducting preventive work, as a rule, requires disconnection of hot water from consumers for a short period of time.

3. What time does the hot water turn off?

Today in Moscow, the duration of the shutdowns is not more than 10 days. At the same time, in 2011, the water turned off for 14 days, and even earlier - for 21 days. 10 days - this is a reasonable time to disconnect hot water without loss of quality and reliability of the heat and power system of Moscow.

In new microdistricts where new generation networks are laid, modern heat pointsThe shutdown time can be reduced to the minimum necessary for prophylactic work, providing high-quality equipment training. Replacing old engines, pumps and heat exchangers requires more time and attention. For this reason, the shutdown time may differ in different areas, quarters and even neighboring houses.

The time of turning off the hot water for the period of prophylactic work is indicated from the time and date of starting off until time and the date of the end of the turning off of hot water supply, but cannot exceed 10 days, that is, there must be less than 240 hours.

4. In which houses in Moscow, hot water is not turned off at all or turn off for a short time?

In homes with an alternative pipeline, hot water can be disconnected not every year, or for a short period of time, because it is possible to check and repair the main system until hot water comes on the backup pipes. However, even the most modern equipment requires prevention, so completely refuse to disconnect hot water in the metropolis with centralized system Heat supply is not possible.

5. Why do not turn off cold water?

The benefits of civilization firmly entered our lives and became familiar. If earlier people gained water in wells, then it is enough to open a crane. And it flows from them immediately and cold, and hot water - you can safely take the shower, wash the dishes, without fearing to freeze your hands. And the most unpleasant when hot water for some reason is disabled.

So, if there are no hot water in the crane, where to complain to residents at home? In this article, we will answer this question, as well as consider the reasons for such a situation and ways to recalculate fee for the period when the service was not provided.

Consumer rights

Each residents apartment house Must know his rights and defend them in the plan. The legislation is spelled out that:

Of course, sometimes these rights are violated. Most often, tenants are found with the following problems:

• Despite the planned shutdown of hot water, the score on it is set in full.
• Water supply is missing longer than the deadlines.
• Residents do not warn about the upcoming disconnection, or the announcement is postponed with a violation of the deadlines provided for by law.

Talk about how to act correctly in such cases.

No hot water: where to call?

Disable hot water can be two types: planned or emergency. Planned repair and technical works are held in the summer when heating season ended. A warning about this with the specific shutdown time is usually highlighted on the entrances in advance.

The absence of hot water can be associated with an emergency arising from damage to the CHP or in the distribution system.

In the first case, you should wait for the end of the repair. If his deadlines are clearly delayed, the tenants may apply to the management company engaged in the service of the house, as well as to Rospotrebnadzor or the prosecution authorities.

In the case when there were no declarations of hot water, you need to call:

1. In the management company or housing. You can find the right phones at the entrance of the house or in payment receipts. communal services. Require your appeal to register. Record the number and time of the application to further require the recalculation of hot water payment.
2. In emergency dispatch service. If they don't know anything in the hide, feel free to call here. Clearly name your data and exact address. The dispatcher must tell you about the causes of the accident and the estimated timing of its liquidation. When there is no water emergency service It is not known, a specialist is sent to the place. It must check the information received and remove the breakdown for two hours.

Phones for which Moscow residents should contact

Moscow - very big City in Russia. When hot water is disconnected, residents of the capital should call on a hot MOEK line by calling 8 (495) 662-50-50. Complaints are accepted around the clock. Also, there are complaints about heating interruptions.

Must respond promptly to appeal and in Moszhiloskiand. You can call the hotline at the following numbers: 8 (495) 681-20-54, 681-77-80, 681-21-45.

Where to complain when the repair is delayed?

It happens that Management Company Ignore citizens' complaints. In this case, it is necessary to show perseverance and act exactly according to plan:

If there are internet, you can leave complaints on sites listed above organizations. If the problem is particularly acute, and the solution is delayed by various instances, it makes sense to contact the media. Through the press and television you will quickly attract the attention of the authorities that in this case is required.

Replacing the payment of water supply

When hot water is turned off on long term, The amount of payment services decreases taking into account the incomplete volume. This applies to those consumers, in which water accounting counters are not installed. It is possible to achieve the recalculation if the laid limits were exceeded when the hot water is turned off:

• 4 hours at once on scheduled repair;
• 8 hours total in standard situations;
• 24 hours with emergency elimination of breakdowns on a dead-end highway.

For every extra hour, conducted without water supply, payment decreases by 0.15 percent of the regulatory amount. Also should be made recalculation for the sewer, which many hipsters are forgotten.

Where to apply if the laid recalculation was not produced? First of all, you need to remind you about the fact of shutdown hot water in Hsek or W. K. If you refuse to make changes to the receipt we should seek help in Rospotrebnadzor or local authorities. With any administration there are special committees designed to control housing and communal services.

When hot water is not hot

Sometimes formally hot water from the crane runs, but its temperature does not match the cost-made 50-70 degrees Celsius. At the same time, payment is charged to the fullest. Where to go to restore justice?

All the same hob will come to the rescue. It will be necessary to draw up an act of violation of the standards established by the state. On its basis, a commission will be formed, which will perform accurate measurements of water temperature directly from the tap. If low temperature information is confirmed, an act will be drawn up in two copies. One of them will give up the owners of the apartment, and with its presentation will be made a recalculation of water supply.

To identify the causes of poor-quality service, an technician is involved, which must be examined by communications. To eliminate problems, specialists give one week.

Remember: all communal enterprises of the city obligations to provide the population qualitative services. Residents pay them from their pockets in full and have the right to demand compliance with the rules stipulated by Russian legislation.