Good afternoon.
Decree of the Government of the Russian Federation of 06.05.2011 No. 354 approved the Rules for the provision of utilities owners and users of premises in apartment buildings and residential buildings (hereinafter referred to as the Rules).
According to clause 115 of the Rules, the contractor (resource supplying or managing
organization) can restrict or suspend (depending on
specific circumstances) the provision of utilities without prior notice to the consumer in the following cases:
At occurrence or threat of occurrence emergency in centralized networks of engineering and technical support, through which
water, heat, electricity and gas supply, as well as water disposal are carried out - from the moment of occurrence or threat of occurrence of such an emergency.
When there is natural Disasters and (or) emergencies, and
also the need for their localization and elimination of the consequences - from the moment such situations arise and similar necessity.
In addition to the above objective cases, the Rules provide
situations, upon detection of which the performer also without notice
the consumer has the right to limit or suspend the provision of
utilities. These include:
Revealing the fact of unauthorized connection of the consumer's intra-apartment equipment to centralized networks or intra-building engineering systems - from the moment an unauthorized connection is detected. (Clause 62 of the Rules obliges the contractor to immediately dismantle the unauthorized connection, which, in turn, entails the suspension of the provision of utility services.)
Receipt by the executor of the order of the body authorized to carry out
state control and supervision over the compliance of in-house engineering networks and intra-apartment equipment to the established requirements, on the need to limit or suspend the provision of public services (subparagraphs "d" of paragraph 115 of the Rules).

In Appendix No. 1 of the Rules, it is established that water supply must be carried out throughout the year without interruption and around the clock. In this case, the permissible duration of the hot water supply interruption is:
eight hours (in total) during the month; four hours - at a time;
in case of an accident on a dead-end highway - twenty-four hours in a row. V
respect cold water the same standards apply
By the Code of Rules No. 31.13330.2012.
Within two calendar days from the date of elimination of the reasons for disconnection
utilities, their provision should be resumed if
the contractor did not decide to resume the provision of services earlier (clause 120 of the Rules).
It is necessary to preliminarily notify the consumer in writing about the upcoming restriction or suspension of the provision of utility services if the shutdown is due to (clause 117 of the Rules):
-incomplete payment by the consumer of utility services - 30 days in advance;
-carrying out scheduled preventive maintenance and work on
maintenance of a centralized network of engineering and technical support and
(or) internal engineering system related to common property
owners of premises in the house - in 10 working days.
According to clause 3.1.11 and clause 3.1.12 of SanPiN 2.1.4.2496-09, approved
By the decree of the Chief State Sanitary Doctor of the Russian Federation from
07.04.2009 No. 20, during the period of annual preventive repairs, the shutdown of hot water supply systems should not exceed fourteen days.
During long interruptions in hot water supply to consumers,
carrying out summer planned preventive works, the operating
the organization is obliged to ensure the location of pipelines of networks with water and
circulation of water in the system.
Meanwhile, there are often cases when the water is turned off without
warnings or statutory deadlines for turning off water
exceeded. In this case, you should submit a written complaint to
service organization (UK, HOA) or to the territorial department
housing inspection. If during three workers days you have not received
response to the complaint (subparagraph "k" of paragraph 31 of the Rules), and the water supply has not been established,
you can go to court with a claim for compensation for the incurred by you
for this period of losses (for example, acquisition costs
water heater, visits to bath facilities, saunas and other expenses,
associated with the implementation of hygiene procedures), as well as the requirement for
recovery of compensation for non-pecuniary damage on the basis of paragraph 149 of the Rules, Art.
151 of the Civil Code of the Russian Federation and Art. 15 of the Law of the Russian Federation "On the Protection of Rights
consumers "Moreover, according to the law, in the case of the provision of a utility service of inadequate quality and (or) with interruptions exceeding the established duration, the contractor is obliged to recalculate the payment for such a utility service in the direction of decreasing it until the consumer is completely exempted from paying for such a service (p. . 150 of the Rules).
Breaks for repair and maintenance work, as well as work on
connection of new consumers are allowed only after
prior notification (in writing) of the consumer ”.
Any resource supplying organization with whom a contract for the provision of
services, must inform residents about planned power outages,
water, other utilities. Easier to say if residents pay for
electricity / water to the Management Company, then it must report on
blackouts. If they pay in the power grid and water utility, this organization should deal with the notification. This must be done in advance, and not on the day of the shutdown.

Who should I complain to? Where to call? In this article we will try to figure out why there is no water in the tap and what to do in such a situation.

Water supply system

To understand the reasons, you need to have a clear idea of ​​the water supply system. Let's take a step-by-step look at the path from the well to the faucet in your kitchen or bathroom and find out what breakdowns and problems can arise at each stage.

• Water for the central water supply of the city is drawn from water intakes. With the help of a pump, it is supplied from deep wells into special tanks, from where, with the help of other pumps, water enters the city water supply system. An entire city could be left without water if these pumps are turned off. This often happens if the water utility has a large debt on electricity payments. In this case, the pumping stations can de-energize.
• The city water supply network consists of several sections, looped together. When an accident occurs in a certain section, the water supply to the remaining sections of the chain does not stop. Cutting off water in a certain area may also be associated with repair work.
• On the way to each individual house, water moves through pipes, bypassing many valves. In order for residents multi-storey buildings also received water to the upper floors, special pumps are used or automated systems pressure increase. A breakdown of any of these components of the water supply will result in a loss of water supply to the entire home. In the event that a pump breaks down, the water supply is usually kept within the 3 lower floors.
• At the inlet of the water pipe to each individual house, there is a valve that regulates the volume of water supply. Then the water is distributed over horizontal pipes from which risers depart in apartment buildings - vertical pipes for supplying water to apartments on the upper floors. A special valve is also installed on each riser. Typically, it is located in lower apartment... Residents of this apartment sometimes unknowingly block it, thereby depriving not only themselves of water, but also residents of the upper floors. Breakdowns at this stage are not the responsibility of the city water utility, but the local housing department. If we are talking about a cooperative, then all the worries about the repair and maintenance of water communications lie with the residents themselves.

If you do not have water in your apartment, then, as a rule, this is due either to an accident in one of the areas, or to a planned shutdown of water in a separate area for repair. If the pipes are changed only in your house, then a few days before the start of the repair work, the local housing department or HOA will post a corresponding announcement. If you did not receive any announcement or notification, and there is no water in the house, then first you will need to call the local housing department / HOA and report the problem. If they cannot establish and eliminate the cause of the lack of water, they will need to call the city water utility. Contact information can be found in telephone directories and found on the Internet. For Moscow, for example, this site will be relevant.

The article Where to call if there is no water can also help you in this matter.

Where to call if there is no cold or hot water

Finding out that water has stopped flowing from the tap is quite unpleasant at any time of the year. Its prolonged absence not only causes domestic inconvenience, but can become a source of rather serious problems associated with the impossibility of normal operation of the sewage system. It is not surprising that the question of why there is no cold water, hot, or both at the same time, as well as when it will appear, is asked by the disgruntled tenants to the utilities. Consider what can cause the water to turn off, as well as which authorities you should contact if this problem occurs constantly.

Where to call if there is no cold or hot water

For tenants who do not want to put up with the fact that their living conditions do not meet the standards, they have the right to apply for the protection of their rights. You should start with a call to management company: ZhEK or HOA.

Then you can write a statement. Written in the name of the head. It outlines the current situation and asks for action to be taken to remedy the problem. It is advisable to prepare two copies of such an appeal, so that the second one bears a mark that the document has been adopted. More effective is the collective appeal that has been signed a large number of tenants.

If measures are not taken to solve the problem, then you should already contact the state authorities: the Housing Inspectorate, Rospotrebnadzor, the prosecutor's office or the court.

Complaint to the Housing Inspectorate

The most effective will be an appeal to a body whose powers include control over the use of the housing stock and the normal state of its life support systems. In Russia, such a body is the State Housing Inspectorate. Any citizen can apply to it on problems related to living in both municipal and private housing stock.

Free legal advice:

A complaint to the Housing Inspectorate is always submitted in writing. It should indicate not only the essence of the problem, but also the fact that attempts to involve the management company or emergency service in its solution were unsuccessful. The response to the complaint about the measures taken will be sent to the address indicated in the document in writing. Anonymous appeals will not be considered.

Complaint to Rospotrebnadzor

The quality of utilities is monitored by Rospotrebnadzor. Therefore, if the water supply services are of poor quality, that is, there is no cold or hot water for no good reason, then you can complain about this. For this, as well as when contacting the Housing Inspectorate, a written document is drawn up, which indicates exactly who is complaining about what. On the facts stated in the complaint, Rospotrebnazdor conducts an unscheduled check. The applicant is given a written answer about its results.

Complaint about housing and communal services through the portal of the State Service

First you need to register on the portal. Further in personal account click "Send an appeal or complaint". On the next page, you just need to write a complaint and send it.

As a rule, the measures considered are sufficient to quickly resolve the water supply situation. If, even after contacting government agencies, utilities continue to be inactive, grossly violating the rights of residents, then it is necessary to file a claim with the court.

Free legal advice:

No water, no water at all. what to do?

and what we had is better not to tell.

what if what happened to them? (ugh ugh ugh of course). madhouse some kind of pancake.

Free legal advice:

Rather than going to the toilet under an umbrella, and waste from the ceiling was actually dripping.

And this joy was for three weeks.

The lack of water is certainly not pleasant, water for the toilet can be drawn from the snow! You can order a drink by phone. Or attack your neighbors with all the containers you have at home! Hold on!

The lack of water is certainly not pleasant, water for the toilet can be drawn from the snow! You can order a drink by phone. Or attack your neighbors with all your containers.

Free legal advice:

Where to call if there is no water in the house

Returning home from work, a person discovers that there is no water. Where to call to solve this problem faster? After all, people cannot imagine a comfortable life without it. When there is no hot water, you can somehow survive, but if there is no cold water in the house, for residents it is tantamount to a disaster.

Algorithm of actions

When a person realizes that there is no water in the apartment, you do not need to panic, but just calm down. This will allow him to make the right decision.

Is there no hot water in the house? If your apartment building is managed by a company, then you can call the dispatcher and find out the reason why there is no water.

If the house is managed by a homeowners' association (HOA), then here you have to bother the chairman and ask if he knows the reason for this phenomenon.

Free legal advice:

You can see the receipts of payment, they indicate contact numbers.

Each settlement has an emergency dispatch service that can explain why there is no water.

Contacting the management company can be done through phone call... The dispatcher must record this call, make a record of the caller's personal data: name, subject of the complaint, time and identification number of the call. And also the dispatcher must introduce himself and answer all the questions of the tenant. If the reason for the lack of hot water is unknown to him, then he will recognize it through his channels. The person only has to call the HOA later or contact the Gorvodokanal immediately.

A call can be made to the emergency dispatch service, which collects all calls from residents of a city or village. Then she informs the HOA or management companies that are responsible for these houses. This service will inform the caller of the reasons for the lack of water.

Each management company, by law, must have its own website. Of course, in fact, not everyone fulfills this requirement. But if there is a site, residents have the opportunity to write an appeal to it. There they can find records that explain the reason for the lack of water.

Free legal advice:

What to do if there is no hot water

The management company receives a lot of negative statements when in apartment building hot water is shut off, and there is not even warm water... Where to go if there is no hot water? In this option, you need to make a call to the HOA or to the management company to find out the reasons for the disconnection.

If there is no water due to scheduled maintenance work, then it will not be in the apartment for about three weeks. All planned work related to heating system, are held during the warm season. At the same time, the HOA warns citizens in advance about the upcoming work, posting announcements in the entrances or on adjoining territory, where they prescribe when and for how long the hot water will be turned off.

Recalculation of payment for water

The period when the residents did not receive hot water must be recorded so that the management company recalculates payments, since at this time the consumer did not receive services.

This requires:

1. Call the water utility, where the dispatcher must record the call, write down the caller's name, residence address, contact phone number and assign a registration number to the complaint.
2. Write to the management company a statement about the need to recalculate for an unproven service.
3. The dispatcher of the company must explain the reason for the shutdown of the water. If this does not happen, then the employees of the water utility must visit your apartment within two hours and record the lack of water.

After this algorithm of actions, the management company must recalculate the payment receipts.

Free legal advice:

There is no cold water at home

Where to find out and where to complain if there is no cold water in an apartment building? The residents of the house can survive the shutdown of hot water, but what if there is no cold water in the tap? This means it is completely absent everywhere.

It is especially offensive when it happens suddenly, without warning. Therefore, the phone number of the company that provides this service should be prominently displayed.

According to the legislation of the Russian Federation, the management company, when the water is turned off, must notify the residents in advance.

Disconnection occurs for two reasons:

• debts for water use;
• repair and maintenance work is carried out on the central highway or inside the house.

Any unplanned water cut-off leads to a flurry of complaints against the management company. But you need to understand that there are situations when it is impossible to warn people in advance about the shutdown - these are water supply accidents, various natural disasters.

Free legal advice:

What the law says

Tenants apartment buildings face frequent blackouts of cold water at night. The reasons for this need to be clarified with the company. All contracts between the company providing this service and the consumer stipulate that water must be supplied around the clock all year round.

But it also describes the boundaries when the feed can be interrupted:

• total time per month should not exceed 8 hours for cold and hot water;
• no more than four hours in a row if it is an emergency for cold water;
• for hot water no more than four hours in a row in case of an accident, but if an accident occurred on a dead-end line, the time increases to 24 hours.

If these indicators are exceeded, the company may be fined.

In a situation where there is no water in an apartment building for several days, and the management company is silent, does not respond to calls and claims from citizens, then the time has come to appeal to higher organizations. These can be self-governing bodies, the State Housing Inspectorate. Written claims against the managing organization will be accepted here. They will conduct an audit of the company, write out an appropriate order and monitor its implementation.

Free legal advice:

Why is there no water in the apartment

What to do if there is no water in the apartment?

Where to go if there is no water in the house.

First you need to find out if there is water in the neighbors. And then you need to call the housing office, which serves your home. Usually on the ground floor there is a notice board where the phone numbers of electricians and plumbers are indicated.

in the housing office, ask the neighbors, someone knows the phone for sure!

Water is very necessary and important for each of us, but when it is gone, a person simply will not live like this. Now in many apartments the water is turned off at night, so people are already accustomed to this and make themselves water supplies in advance. But it happens that water can disappear in the middle of broad daylight, and then it becomes a whole problem. In this case, you need to contact those organizations that are responsible for water, let them explain why they turned off the water when it appears again. Until there is no water, you will have to buy it.

Free legal advice:

Finding out why the water was turned off in the house

Imagine the situation: you started at home general cleaning, loaded washing machine clothes, got ready to wash the windows, and the water suddenly turned off. Washing machine stopped, plans for useful things collapsed. What if there is no water? Who can I find out the reasons for the sudden shutdown of the water supply, where do I need to call?

What are the normal failures?

The Resolution No. 232 of 2017 issued by the Government determined the standards in force throughout the country, which clearly regulate the cases of lack of water and guarantees of citizens who pay for the services of utilities.

1. Cutting off cold water in an emergency is legal if the interruption of its supply does not exceed 8 hours in 1 month, and a one-time shutdown should not last more than 4 hours. Every hour of delay will save 0.15% for every 60 minutes when paying for communal services;
2. Legal norms do not allow lowering the cold water pressure by more than 25%. If the pressure drops by 25%, the hourly wage drops by 0.1%; if the pressure drops by more than 25%, the rate should be reduced for each hour of non-compliance.

How are things with hot water? Shutdown rates are similar to cold water supply. The only amendment is that the maximum hot water delay is 1 day if the breakthrough occurred on a dead-end main.

Hygiene Requirements No. 20 of 2009 prescribed the temperature of hot water from centralized system water supply - from 60 to 75 degrees Celsius.

If the water does not heat up above 40 degrees, you pay for it at cold rates.

Where to find out the reason for the lack of water supply?

The apartment is guaranteed to have no cold water if an accident occurs in the city. Most of the pipes were installed back in Soviet times, therefore, with the onset of the first frost, there are frequent cases of pipeline breaks.

Free legal advice:

If there is no hot water, then thermal power plant, the water supply distribution network is under repair or maintenance.

You can contact the city emergency service, housing office, housing inspection, Vodokanal, management company. The phone number of the organization in your region is easy to find on the Internet or in the receipt of the water utility.

In case of planned repairs, the housing office notifies residents in advance of the date, time and duration of the water cut-off. Perhaps you just did not notice such an ad on the information stand of your home. In this case, call several neighbors and find out the reason for the lack of water.

You have the right to leave a written request on the website of your management company or housing inspectorate. After three days, you have the right to complain about the inaction of the utility service.

Where to file a complaint about public utilities

In case of protracted repairs, the duration of which does not meet the established standards, feel free to contact Rospotrebnadzor or the city prosecutor's office with a written complaint. For a quicker response, you should file a collective complaint from all residents of your house or street (area).

Free legal advice:

You will be able to get a recalculation, even if the hot water is turned off on a planned basis, and not because of an accident. The refusal of the management company to reduce the rate for water supply is also the reason for the complaint to the supervisory authority.

The collective complaint must include:

• The address of the house disconnected from the water;
• Information about all tenants filing a claim and their signatures;
• The date when the water supply was cut off and the total duration of the lack of water;
• References to violated by-laws and regulations;
• Description of the inconvenience experienced by residents from the lack of cold or hot water;
• Request to correct the situation and punish those responsible.

The complaint must be accompanied by receipts proving that the rate for the water supply has not been reduced. Based on your claim, the city prosecutor's office has the right to check the work of the management company and bring it to the following types of liability: a fine, compensation for material harm to residents, and dismissals.

Communal violations - a case from practice

On November 26, 2016, the Housing Inspectorate of the Ryazan Region of Ryazan received a collective complaint from residents of house no. 31 on the Moscow highway. Homeowners complained about the lack of hot water for 2 months: from October to December 2016.

The management company of the house, in its written responses to the tenants, referred to the breakthrough of a pipe located in basement at home and on the legality of lengthy renovations.

Free legal advice:

Residents of house No. 31 filed a claim, citing a violation by the management company of article 162 of the Housing Code, according to which the company must make timely repairs inside the house heating system.

Citizens demanded to urgently complete the repair of pipes, restore hot water supply, revise the receipts of all residents and bring the management company to financial responsibility.

As a result of the audit, the head of the management company was dismissed for non-fulfillment of his official duties. The new management completed the repairs within 3 days and restored the hot water supply. All owners received a recalculation of receipts.

Free consultations by phone:

• Moscow and oblast 105
• St. Petersburg and the region 105
• Other cities: ext. 105

Free legal advice:

How to increase the water pressure in an apartment

If you want to know how to solve your particular problem, please contact the online consultant form on the right. It's fast and free! Or call us on the phone (the call is free for all regions of Russia)!

What pressure of water should be in the apartment?

Every owner of a house or apartment should know the level and norms of water pressure. If these norms are not implemented, then we can say that the services are provided of poor quality. Bad or good water pressure in the apartment, we always pay according to the norm and standard. And often, with a weak pressure of water in an apartment, utilities charge a much larger amount from us.

What pressure of water should be in the apartment? The water pressure from the mixer should vary within at least 2 atmospheres. At this value, the normal water pressure from the tap will be ensured.

By current regulations cold water pressure varies from 0.03 to 0.6 MPa. But what if the water pressure is weak in the apartment? We will talk about this in this article.

The main reasons for the weak water pressure in the apartment

The reasons for the low water pressure in the apartment may be as follows:

Free legal advice:

1. Low water pressure in main pipelines. Apartments are equipped with water from pumping stations through the system water pipes... Sometimes it happens that industrial organizations, due to the poor condition of the pipes, reduce the pressure in them. The low water pressure can be eliminated by replacing the main pipes. It is known that sealing development is currently underway in all cities. But in these buildings, additional water supply capacities are often not installed. Water pressure is often not enough due to the fact that neighboring houses share these capacities with them;
2. Risers in the house: low water pressure. Often plumbing risers clog up various deposits and rubbish. To solve the problem, it is necessary to replace the riser.

What to do with a weak water pressure in the apartment?

If there is no water pressure in the apartment, it is worth checking the valve that blocks the water in the apartment. A malfunction can occur due to an incompletely unscrewed valve.

Also, the cause of poor pressure can be clogging of the filter used for coarse water purification. The filter itself must be cleaned or replaced with a new one. Another malfunction is a breakdown or clogging of mixers, hoses or pipes. It is recommended to replace them with new ones.

How to increase the water pressure in the apartment?

Now let's talk about how to increase the water pressure in the apartment (how to increase the water pressure in the apartment). There are several ways how to adjust the water pressure in the apartment. These include:

1. Cleaning of pipes and mixers. First of all, if the pipes are clogged, they must be thoroughly cleaned. Better to change. It will not be superfluous to call a professional at home to replace the equipment;
2. Installation of a pump for the pressure of water in the apartment. An excellent water pressure in the house will be carried out by a special electric pump. However, the amount of water in the riser will not increase. It is recommended to turn on the pump when any equipment starts consuming water. It is necessary to turn off the electric pump after the completion of the liquid flow;
3. Installation of pipes with large diameter... When installing water pipes with large diameter, there is a decrease in resistance to flow;
4. Installation of multiple pumps. Another solution to an annoying malfunction is the installation of several pumps in the basement of a house or an entrance. In this way, you will greatly increase the water pressure.

What to do if the management company does not want to eliminate the cause of the weak water pressure

It is worth knowing that a lot of people and departments are responsible for water supply. The owner is responsible for the condition of the equipment in the apartment. The ZhEK should monitor the operation of water pipes and risers, GUP TEK is responsible for supplying hot water, Vodokanal is responsible for cold water.

Since you do not have an agreement with Vodokanal St. Petersburg and GUP TEK, you should contact the ZhEK with an application in writing about a weak water pressure. If they refuse to consider your application there, send it by registered mail and wait 10 days from the date of receipt. In the absence of any reaction, start writing complaints. Indeed, with a weak water pressure in the apartment, you are charged for the provided standard.

Free legal advice.

The lack of hot water in itself is quite unpleasant and inconvenient, even in the event of a planned or emergency shutdown. What can we say about if the water was suddenly turned off and no longer connected. In this case, it remains only to defend your legal rights. How to file a complaint about the lack of hot water and where to go so that it appears at the tap again?

Laws governing hot water supply and shutdown in apartment buildings

The main law governing the relationship of a citizen with all utilities and other housing services is the Housing Code of the Russian Federation. It is in it that the need for the mandatory conclusion of an agreement between the tenants of the house and the Management Company is spelled out, in the role of which the HOA or housing department can act directly. The contract is the main document certifying the rights and obligations of both residents and the Criminal Code. It should contain indications of the possibility of a lack of hot water and the maximum terms of its connection.

In addition, there are a number of legislative acts, which also spell out exactly how public servants should be provided. First of all, these are the Rules and Norms for the technical operation of the housing stock (approved by the Decree of the Gosstroy of Russia dated September 27, 2003 N 170). They state that hot water can be turned off as planned, with a warning to residents at least 10 days in advance, for preventive maintenance, but no more than 14 days a year. In the event of an emergency, the lack of hot water can last up to one month. Similar instructions are contained in the Hygienic Requirements for Ensuring the Safety of Hot Water Supply Systems (SanPiN 2.1.4.2496-09) and in the Rules for the Provision of Public Utilities to Citizens (approved by the Government Decree Russian Federation dated May 23, 2006 N 307).

By law and regulatory documents residents have the right to recalculate the cost of the service for the period when it was not provided, or was not provided in full. Thus, if there was no hot water, the payment for it should not be charged. And if the terms or procedure for notification of preventive shutdown are violated, the citizen can go to court. However, this treatment is unlikely to return hot water to the taps. It is necessary to file a complaint about the lack of hot water at the same time as going to court, but to other instances.

Where and how to file a complaint about the lack of hot water?

First, you need to contact directly the head of the HOA or housing department. You can do this in person, but it is best to file a complaint in writing. It must necessarily indicate:
- The name of the organization to which the complaint is filed;
- The official addressed by the applicant;
- Data and address of the applicant himself;
- The essence of the problem with references to legislative norms.
The law defines 30 days for the consideration of the complaint. During this period, the complaint must be considered and appropriate action taken, and a response given to the applicant.

If the complaint to the management of the HOA had no effect, then a complaint with a similar structure and content should be addressed to higher authorities. This authority is the Housing Inspectorate for the district or city. She is obliged to monitor the work of management companies and take action in case of violations, up to administrative responsibility for officials. When filing a complaint, it is necessary to indicate the fact that there was already a fact of contacting the management of the HOA and the problem was not resolved. It will not be superfluous to write your contact phone number for prompt communication and clarification of all the details. This complaint must be answered within 30 days.

If the appeal to the Housing Commission did not bring results, you can contact Rospotrebnadzor for a solution to the problem. It is a supervisory body whose responsibilities include protecting violated consumer rights. Usually, his intervention quickly resolves these kinds of problems. But, if suddenly this did not help, all that remains is to hope only for the help of the prosecutor's office, where you can also apply with a complaint about the lack of hot water.

Complaint about lack of hot water

To write correctlya sample of a complaint about lack of water, you can use this instruction. Here, not only the form itself has been prepared, but also it is described in detail what points can be or should be indicated.

to CEO

LLC Management Company "Comfort Plus"

From citizen __,

residing at:__

contact number__

Complaint about lack of hot water

I, ___, the owner of a three-room apartment at. I have concluded an agreement for house maintenance and the provision of utilities and other services with OOO "Comfort Plus". I fulfill my obligations under this agreement on time and in full - I regularly and on time pay the fees set for utilities, maintenance and repair services at home. However, "Comfort Plus" LLC violates Article 4 of the Law "On Protection of Consumer Rights" and does not fulfill its obligations under the contract.

On March 1, 2014, hot water disappeared in my apartment. At the same time, I have not seen any announcements that it will be disabled due to repairs. Having contacted the management company by phone, I found out that there is no hot water due to the formation of a pipe leak in the basement of our house and renovation work... To my logical question about when the leak will be fixed and hot water will appear, I was told that everything will be repaired within three days. However, after three days there was still no hot water, and since the weekend came, no one answered the phone at Comfort Plus LLC. Waiting until Monday, I went to an appointment with an engineer in a service company to find out the situation. Engineer Ivanov explained that in order to eliminate the leak in the basement, it is necessary to completely replace the pipe. And that in accordance with the Rules for the provision of public utilities to citizens (approved by the Decree of the Government of the Russian Federation of May 23, 2006 N 307) and Hygienic requirements to ensure the safety of hot water supply systems (SanPiN 2.1.4.2496-09), such repairs can last up to 30 days.

According to the provisions of clause 6 of the Content Rules common property in an apartment building (approved by Decree of the Government of the Russian Federation of August 13, 2006 N 491), the entire household heating and hot water supply system, consisting of pipes, risers, regulating and shut-off valves, collective (general house) heat energy metering devices, as well as all other devices and elements located in these networks.

According to the norms of paragraph 2 of Article 162 of the Housing Code of the Russian Federation, in accordance with the contract for the management of an apartment building, the management organization is obliged to provide services and perform work on the proper maintenance and repair of common property in such a house, to provide utilities to the owners of premises in such a house and to persons using the premises in this house, carry out other activities aimed at achieving the goals of managing an apartment building on behalf of the owners of premises in an apartment building, the management bodies of the HOA or the management bodies of the housing estate or the management bodies of another specialized consumer cooperative of residents, within an agreed period for servicing for a fee specified in the contract.

Thus, the replacement of the hot water supply pipe should be carried out by forces and at the expense of Comfort Plus LLC within a reasonable time. However, on April 1, 2014, hot water did not appear in the taps of our house and my apartment. To my questions and those of the residents, LLC "Comfort Plus" replies that the replacement pipe has not yet been purchased, because the supplier does not have cheap pipes, and the company does not have the funds for the expensive one.

The management company is legally entrusted with the obligation to properly maintain and repair the common property of the house, therefore, based on the norms of Article 309 of the Civil Code of the Russian Federation, I believe that Comfort Plus LLC should be responsible for poor-quality service provision and recalculate the payment for hot water, for the entire the period during which I did not receive this service.

Based on all of the above and in accordance with Article 29 of the Law of the Russian Federation "On Protection of Consumer Rights", Articles 161,162 of the RF LC and Article 309 of the Civil Code of the Russian Federation, as well as the norms of the Rules for the provision of public services to citizens, I ask you to eliminate within three days, from the date of receipt of this complaint , such violations:
- eliminate the leak in the basement of the house by replacing the hot water pipe there;
- to ensure the supply of hot water to my apartment and other apartments in our house;
- recalculate the cost of hot water supply services for the entire period of its absence.

In case of your refusal to fulfill my legal requirements on a voluntary basis, I, and other residents of the house, will be forced to apply for their protection of rights in court, where in the statement of claim I will demand not only full fulfillment of all requirements, but also compensation for moral and material harm caused to me ... The Criminal Code will, in addition, be obliged to pay me a penalty in the amount of 3% of the cost of the hot water supply services paid by me but not provided, in accordance with Article 28, paragraph 5 of the Law of the Russian Federation "On Protection of Consumer Rights", full compensation for moral damage. In addition, for violation of the norms of SanPiN 2.1.4.2496-09, a fine may be levied in the state revenue in the amount of 50% of the claim price.

Cutting off cold water - emergency and planned, reasons and differences. How planned outages are carried out, legal and illegal reasons for limiting the water supply. How emergency shutdowns occur. How the payment for water supply is recalculated after a shutdown. Read in our article - why there is no cold water.

from the article you will learn:

Uninterrupted water supply to houses and apartments connected to the central water supply system is the responsibility of the resource supplying organization. At the same time, in some cases, it is still possible to turn off cold water. These situations are stipulated in the legislation, and when they arise, the supplier acts in accordance with a certain algorithm.

Reasons for turning off cold water

There can be several answers to the question of why there is no cold water. It is usually disabled for the following reasons:

• previously planned repairs are being carried out. In this situation, the residents of the house must be notified of the upcoming events 10 working days in advance. The responsibility for notification lies with the management company;
• an accident at intra-house communications;
• an accident on the networks outside the apartment building.

In the event of unpredictable emergency situations, the cold water is turned off without warning.

1. The water supply in the apartment is in an unsatisfactory condition and the landlord does not fix the problem. In such cases, the water is turned off in order to prevent flooding of the premises below. The shutdown is not permanent, it is made urgently to carry out repair work.

2. Unauthorized connection to the water supply system was revealed. This is a violation of the law, it is promptly suppressed and punished with a fine.

3. Authorities at the local or federal level ordered the water supply to be cut off. The supplier complies with this decision, and in case of disagreement, it is not his actions that are appealed, but the order that determined them.

According to sanitary standards, it is prohibited to turn off cold water for debts, as well as deprivation of heating in the cold season. Thus, drinking water can be turned off only in case of an accident, planned repair, prevention and illegal connection to the networks.

How long can cold water be turned off according to the law?

For planned and emergency water shutdowns, time limits are established by law. Within one month, consumers can be left without water supply for a total of no more than 8 hours. The maximum duration of a one-time shutdown is 4 hours. This applies to all planned activities.

In the event of an accident, the water supply organizations must urgently fix the breakdown. In this case, the time standards will be different, they depend on the severity of the accident, the depth of the pipelines and other factors.

If the planned shutdown of cold water occurs for a longer time, then this indicates the inadequate quality of the services provided. In this situation, the citizen has the right to demand recalculation of payment for services from the supplier.

Violation of the contract for the supply of apartments drinking water is not only its shutdown over the established time limit. This also includes a decrease in pressure in the pipes. If it falls by 25% or more, then this also becomes a reason for recalculating the payment towards its decrease.

The consumer is obliged to regularly pay for water supply, for violations he is punishable by fines and fines. At the same time, the supplier is also responsible for the quality of the services provided. All cold water shutdowns must be justified and carried out in established order... Otherwise, the supplier will also face sanctions. There is whole line cases in which the disconnection of the water supply is recognized as illegal:

• planned engineering works but residents have not received the required prior notification;
• the water supply is blocked for non-payment, even if there are indeed debts. As we have already indicated above, even debtors cannot turn off drinking water. To combat them, utilities must look for other methods, for example, charge penalties and fines, go to court, restrict the supply of other resources;
• unjustified cessation of water supply or reduction of its pressure in pipes;
• delay in turning on the water after the problems have been eliminated.

Emergency shutdown of cold water

In the event of an emergency, the water is turned off immediately to minimize negative consequences and eliminate the malfunction as soon as possible. Utilities are required to make repairs and restore the water supply as soon as possible. All forces are thrown into this. The estimated time for eliminating accidents on the water supply system is determined in SNiP 2.04.02-84.

Emergency shutdown of water is carried out not only in case of pipe breaks and other damage to the system of its transportation. Another reason for this may be a significant decrease in quality. drinking water... In this case, it also turns off until the problem is corrected. This is a perfectly reasonable measure, since we are talking about the health of citizens.

In an emergency mode, cold water is also turned off during the elimination of fires, to which increased water volumes are directed. Fire extinguishing is usually fast enough so that citizens do not experience any particular inconvenience.

A separate measure for limiting water supply is the supply of drinking water. It is delivered using tank trucks in the amount that meets the water consumption standard for citizens. The specific delivery time is not specified. However, it works here certain rules that minimize the discomfort for the population.

If the cold water is turned off as planned, then the warned citizens make the necessary supplies at home. In this case, tank cars are sent to the site only in situations when repair and restoration or preventive actions drag on for more than a day. In an emergency shutdown, things work differently. If the accident is not eliminated in the next few hours, then water supply is organized to ensure the current consumption of citizens.

Recalculation of water charges after shutdown

Resource supplying organizations can adjust the amounts indicated in the receipts upward or downward. In the case of turning off cold water, we are talking about lost resources. Payment here, naturally, should decrease. This is not done automatically; for the adjustment, you need to submit an application for recalculation and support it with compelling reasons.

Recalculation is carried out not only for apartments in which meters are not installed and water supply is paid according to consumption standards. In housing with metering devices, the amounts are also recalculated. This is one of the ways to influence the supplier of resources, which, when providing services of inadequate quality, receives less money for the cubic meters actually consumed by consumers.

We will describe three main cases related to the shutdown of cold water and other violations, in which you can apply for recalculation.

1. Water is not supplied longer than the legal hours. Recall that this is 4 hours at a time or 8 hours in total for a month. Additionally, there is a shutdown for 24 hours for dead-end highways. If the specified standards are exceeded for each extra hour of disconnection in the billing month, the payment is reduced by 0.15%. The reduced amount can be calculated according to consumption standards or in accordance with the readings of metering devices.

2. Water in its composition and properties does not correspond to the standards of sanitation. This is an unacceptable violation for which the supplier will be severely penalized. If it happens, then the fee for each day of supply of water of inappropriate quality is not charged. In this case, the meter readings do not matter.

3. The water pressure in the pipes decreases. Such a violation is also not allowed, because it does not allow citizens to partially or completely use the water supply. In the described situation, the residents of the apartments on the upper floors suffer the most. For them, it becomes tantamount to turning off cold water.

If the pressure drops to 25% of the standard, then for every hour of operation of the water supply system in this mode, the monthly payment amount is reduced by 0.1%. A drop in pressure of more than 25% is punished even more severely. In this case, for all the days during which such a decrease in pressure was observed, the water supply is not paid. The meter readings here, again, do not matter.