Your professional skills and skills. How to describe in Summary Professional Skills: Sample

Summary (CV)- This is your business card, from the proper compilation of which it depends, whether you will get the desired job or not. It is very important to approach the writing of the summary responsibly, because it can be a decisive factor in hiring you to work.

In this article, we will consider specific skills and skills for a resume, as well as give you advice and recommendations for the proper filling of these graph of the resume. At the end of the article you can download a standard summary template.

If you are interested in the question, you can read more about this in the article.

Education, posts occupied by previous posts - mandatory parts of CV. A good resume is unacceptable to compile without a description of the most important skills of a specialist. It is necessary to describe these skills so that the potential boss has an insurmountable desire to hire not someone, namely you.

1. Key skills and skills for resume

Those key skills that are reflected in your resume will definitely be the object of attention from the employer. The experience of the former work and the availability of education will not always be able to disclose information about those skills that you possess.

The correct approach to filling this block of the resume will allow the employer to understand even without personal communication that you are the one who needs it.

There are no such general key skills that would come to any of the posts and professions. Those who cannot formulate their own professional advantages may indicate the following skills and skills:

ability to interpersonal business communication;
organization and planning of working time;
attentiveness to trifles;
the analyzing abilities necessary for finding options for solving problem situations;
manifestation of flexibility;
management skills
business leadership skills.

Do not forget that the employer may require only the presence of a part of such skills, which he usually indicates in its own proposal about work. It is much easier to reformulate the employer's requirements in your key skills.

2. Skills and skills for sellers, consultants, secretaries, banking workers ...

Applicants for sellers, managers and consultants, as well as other posts requiring regular communication with people may indicate as their own skills and skills:

availability successful experience in sales;
time Management Skills;
competent speech, the ability to convince;
efficient communication skills;
finding the approach to the client and the achievement of compromises;
ability to learn and perceive information;
ability to listen to the interlocutor and give him a competent council;
manifestation of tact and tolerance;
creativity.

If you have information that the employer cooperates with foreign customers, knowledge of foreign languages \u200b\u200bwill be your advantage. Be sure to specify this in the summary.

Service officials must be carriers of high-quality skills related to communication, analysis and decision-making required to assist. Any activity of such workers should be aimed at meeting the interests of the client, which requires a reference point for the result, abilities to work in the presence of personal pressure and initiative.

Also, the employer will certainly attract a summary of the candidate who will have knowledge of foreign languages, to own a PC, to conduct business correspondence, be attentive and interested in the overall work of the company.

3. Leadership skills: manager, manager, director, administrator ...

Start work on a summary stands with the definition of those skills, the presence of which is of fundamental importance for a particular position.

Employers with special care are checked by managers, preventing them frequently overpriced requirements. Those who wish to take a managerial position should be indicated as skills:

ability to resolve conflicts;
optimal organization of the workflow;
independent decision-making and responsibility for them;
the presence of critical thinking;
the effectiveness of managing temporary and labor resources;
personnel motivation skills;
strategic thinking;
effective negotiation;
communication skills and ability to gain confidence.

The applicant can add to this professional traits to this group that considers its strength.

Professional skills and personal qualities in this case should have a clear distinction, because the question of the personal qualities of the applicant will certainly come from the employer, and their identity with professional skills will not allow to create a positive impression.

The list of skills can be supplemented with the ability to simultaneously perform several tasks, the ability to distribute duties and monitor their execution.

4. Skills and skills for teachers leading at seminars and trainings ...

Some other skills and skills should be characterized by teachers leading at seminary classes. Such people should be:

capable of motivation;
highly initiative and energetic;
masters at the concentration of people's attention on certain phenomena during the required time;
flexible and patient;
capable of organizing the work process.

In addition, you can specify teachers who must have a competent speech and clear pronunciation, be good interlocutors in personal communication.

The main task of this category of employees is to establish contacts.

5. Skills and skills for technical specialists: programmers, system administrators ...

Skills that should be inherent in technical experts are absolutely individual.

For example, system administrators are required to control the work of all computers of the company, which requires:

conducting diagnostic measures regarding the subordinate technology;
constant monitoring of possible risks;
english proficiency at the technical level;
easy to perceive information flows.

6. Skills and skills for accountants, auditors ...

Professionals who are aimed at obtaining posts related to considering should have a clear understanding of the requirements of the employer. The accountant must be inherent:

analytical thinking;
organizational abilities to create an algorithm of work;
permanent analysis;
competent planning;
increased attention to detail and trifles;
the ability to determine the degree of priorities;
definition of primary tasks;
skills for working with representatives of controls.

7. Skills and skills - examples for lawyers

Employees in the field of jurisprudence may indicate in Summary:

knowledge of legislation;
skills to draw up contracts and documentation;
use of legal electronic bases;
ability to work with controls;
search for compromise solutions;
setting goals and desire to achieve them.

8. Special skills and skills for resume

The ability to establish oral and written contact with counterparties, high achievements in the area of \u200b\u200bservice, organization of the workflow, the presence of speaker skills and many other skills will be required to be appreciated by the employer.

Each of them is looking for such an employee who will be motivated to the overall result will show initiative and high energy in solving emerging issues will be a pleasant and competent interlocutor who can immediately make a decision, give an answer and be responsible for every word.

Applicants may indicate in their own resumes:

the presence of leadership qualities;
availability of technical knowledge;
skills for organizing projects and management of them;
marketing abilities.

9. General skills and skills

There are a number of common skills that experts may have. Their list is generalized and not suitable for all specialties.

However, I think this list will be useful for you, you may find that the skills and skills that you want to specify in your resume. These include:

foreign language possession (language and degree of ownership of them);
programming abilities;
budgeting;
competent business conversation (oral and written);
work with customer databases, including from the level of their creation;
efficiency regarding the search for information;
development of plans;
analyzing actions on the fact of sales (incl. performed by competitive organizations);
procurement skills;
inventory process skills;
the presence of abilities in merchandising;
work with the proposals of the commercial direction;
negotiation skills;
training and motivation of colleagues;
drawing up forecasts;
skills in pricing;
skills in direct sales;
conviction skills;
skills for sales by phone;
specifications for work with individual computer programs: Excel, Word, Photoshop, 1C, etc. ;
ability to object;
use of primary data;
handling office equipment;
development and conduct of advertising campaigns and market research;
legal expertise;
scrupulousness in the preparation of reporting materials;
collection and preparation of statistical information;
ability to organize processes;
teamwork readiness;
independence of solutions;
organization skills;
the ability to apply belief methods.

Each separate specialty is characterized by certain abilities. Among those presented will certainly find exactly those suitable for you and the position that has become your choice. These skills can be used to include in the summary.

10. Proper compilation of the basic list of skills and skills

Tip: During the search for the desired post, it is not necessary to limit yourself to the only resume, it is better to constantly modify it in a vacancy ratio. Presentations of skills in the main resume and in the one you create for a particular post should have differences.

In the main version of the CV, suitable for most positions, it is necessary to write skills as follows: Count "Skills and Achievements" is the completion of the "Work experience" graph, i.e. The abilities are a consequence of professional experience.

Suppose you worked as a marketer and now look for a vacancy for this position, you need to write a list of advantages that the new boss will receive by taking you to this position.

Professional skills and skills for resume Marketologist:

conducting marketing research;
analyzing the market situation and consumer desires;
the ability to develop ideas for the range.

The list should not be much long and detailed - enough main points. The recruiter reading your CV should understand that your main skills are a consequence of professional experience, so do not invent anything. Imagine that you were a simple employee, but write that you know how to organize work. No one will believe you, and the recruiter just ignores you.

11. Do not confuse the description of your abilities and personal traits

On punctuality, communicability and responsibility, it is necessary to indicate in the column "about yourself." Count "Skills and Achievements" is needed only for information related to official obligations.

In the "Professional Skill" section, you must specify the main skills obtained at the last workplace or in the university. Here you can specify your achievements. The section must reveal you as a specialist. In other words, this section should describe your "qualifications".

If you shed your skills, you will make your CV tempting. After reading this section, the possible boss must clearly understand what exactly you need companies and you must call for an interview. It must be attracted by his knowledge and abilities. If you want it to happen more often, listen to our advice:

The item "Qualification" should be posted exactly after the "Education" paragraph. This is at least logical.
This section needs to be changed to any new vacancy. You need to write only the abilities suitable for the desired position.
Do not make yourself orchestra man, carefully indicating the entire list of your advantages. Specify several (4-8) key, this is sufficient. Want to express some skills - you have to sacrifice others.
Initially, sign those abilities, more than others coordinate with the post you are looking for.
Write a list so that it was easy to read.
You need to use those definitions and phrases used by the potential boss in the ad.
Having painted skills and abilities, you need to start the phrases from the words "there is experience", "I know", "own", etc.
No need to write about your features, in the summary there is a special section for them.

Attention: the so-called "Hedhanters" are looking for rare employees. They, as a rule, are not interested in the experience of the candidate, they need specific advantages provided to them.

12. Skills and skills for a resume Example for HR Director:

The ability to build communications within the company. The ability to promptly manage divisions and projects. Organization of consultations I. business trainings.

New skill can be written from a red string, it will make your text easier to read, although it will take more places. If you correctly describe your skills and abilities, it will significantly increase the chance that you will call you for the interview.

Education and experience, though a very important part of the resume, but they cannot create an impression about the necessary employee.

The cake is not enough to know where you studied and received professional experience. He needs accurate knowledge of what you can do, and what you can be useful to his company. So correctly painted basic skills greatly increase the likelihood of obtaining cherished work.

The main skills are an association consisting of your skills and abilities necessary for the good fulfillment of officials presented to you. So thoroughly selected and correctly formulated phrases can help your resumes to distinguish well from a variety of similar documents.

During work, attempt to get the skills, additionally learn and receive certificates. In this case, you will be able to really cause interest in the beacon and get a higher probability of employment.

We hope that examples of skills and skills for a resume will help you.

13. Indicate specific skills and skills in the summary.

Now imagine that you write CV for a separate post to which you have increased interest. Then the list of basic skills should be treated as a list of specific, not common skills.

Read the ad carefully. What do you need to be able to take you to this position? Do these requests comply with your skills and your experience? This must be specified in the "Skill" column.

However, a simple census of requirements in the summary and the design of them as their own skills is a bad idea. The recruiter immediately guesses that you decide to take a summary of the "Castle". Change this information, make it more specifically, add something that was not specified by the employer, but can benefit from this company.

For example, if you see the requirement - free ownership of English, then mention the ability to organize a visa for the boss (unless of course it is). After all, if the employer and his foolish rewrite on english languageThis may say that there are business partners from other countries, and in this case the ability to organize a visa will cause the interest of the possible boss.

Also remember that in our time the recruiter will certainly look for candidates for keywordsSo compile a description of the skills, it is necessary so that there are phrases that are in the text description text.

For some reason, most people still think that success depends on the level of professionalism in the profession. From how well you understand in your immediate work, whether you are an engineer, a programmer, a marketer or seamstress. I have one very good friendwho somehow said that good specialist - This is a public specialist. If you are a professional, but no one knows about it and nobody works with you - what's the point? If you are an excellent specialist, but you can not convince this in this area, a-point about yourself in the market, to publicly inform your ideas to others, then why should others perceive you successful? Often, people who want to realize themselves in society lack not professionalism, and the ability to be an effective leader as in relation to others - to lead or in relation to themselves - to behave and manage their effectiveness.

If you begin to study the subject of lead in more detail, you will find out that instead of the high level IQ, these leaders have a high level of EQ - emotional intelligence. These people may not be able to perform the work of the artist, but they know how to delegate, take responsibility for the result and make decisions. Of course, you must be a professional in your field, but without proper "soft" skills (Soft-Skills), this often will not lead to scaling your success.

In any case, each of us would always like to speak so well, to perform, convince, plan and earn that the competitors are not found on you. Unfortunately, during study in schools and universities, we did not fully gain the skill of self-education, but did what we were told to do. Do you remember at least one thing on which the teacher collected from a group of students expectations from a seminar and really focused on your needs? In general, the education system is built so that a person does not need to think much, and you just need to learn, not to make mistakes - this is a long-known fact. So, by the way, the most dangerous: the existing educational system teaches to be afraid to learn, fear to be wrong, to be afraid to do something wrong, otherwise than others. As a result, most of the population is afraid or does not know how to defend their position and rights, make clear and weighted decisions, analyze the situation (before doing something), well, or the other extreme is to do, and not the years reflect on that It would be worth changing in your life. As a result, very many people faced the fact that for them training is nothing.

In reality, training is an interesting and essential process in the life of every person who wants to make a career and become best Professional in its industry or in their market. In many Russian companies, in contrast to Western, managers still have two thirds of working time anywhere, except for the development of personnel. Successful companies Already have long implemented a system of learning and development, and mentoring is the most important function of any leader. Without personal development there will be no career development.

This book will help you, being a leader, entrepreneur or employee, understand how to achieve results and its goals faster with the help of continuous professional, personal and personal growth.

What makes it possible to speed up your development?

Consciously choosing certain directions of development, you are starting to pay more attention to situations and actions related to the achievement of the Development Goals favorites. You are deliberately trying to get exactly the experience that is necessary in order to develop in the direction you need. Thus, you do not swim by the flow of life, but moving where you want, using both planned steps and new features arising in your professional activities.

What prevents people to develop:

Ignorance where, why and how to develop, blurred and unrealistic plans;
Lack of readiness to change something in the current work and life as a whole; the end of the training (webinar / master class / lecture) forget everything that was an hour ago and it is rather just an emotional state than something constructive;
Doing only what is good and the fear of being taken for other new tasks and projects;
Lack of desire to look for and find time in order to think about their actions and their results;
Lack of interest in feedback on the success of its actions.

I have a good acquaintance, let's call him conditionally "Ivan". Ivan 4 years constantly comes to all my master classes, trainings and webinars. Of course, he also visits classes in other projects. A kind of training vampire - freezer. For four years he goes - in four years nothing in his life has not changed. Eternal student. Good example, reflecting that it is pointless to go to educational events. There are such familiar or you saw yourself in some of the items, do not worry - this is normal: much of the above is easily corrected and d o-consumably just more intelligently refer to personal development.

And what is actually dangerous all of the above? You spend your time, energy, forces for anything, just not to increase your own effectiveness. I call this approach "Okropim and Pray" - people expose themselves to all trainings in a row without parsing - "I will learn something." Someone stands on site for a long time and loses this time. Someone is just afraid to believe in something more than he has now. Someone simply does not believe that he will have something. Someone spends its time to establish responsibility for their growth for anyone, except for itself (for example, on the teacher, speaker, or mentor). In any case, each person has great amount There are various kinds of problems that prevent him from accelerating their growth (according to the career ladder, in business or where there would be no more). And as soon as a person is aware of what it slows him, he begins to believe in himself, he allows herself to be a greater, takes responsibility for his movement in this life - he immediately begins to notice how he himself begins to jump, as he used to seem Above your head.

And when someone hears when I say "this is this prevents you from developing and growing further. If you introduce this tool here - you can get what you want! ", People are divided into two clans:" Yes, "and" What should I do with this or how to implement? ". As you understand in this case, the correct and adequate response of a person with common sense Ask a question "And how can I implement it and that I really need it." it old story About the fact that the world rules those who ask themselves the question is not "Why?", and "How?". How do I achieve more? How can I learn to get what I want? How do I speed up your height? How can i do this?

Here is a very important thought, perhaps the most important in this book: Learn to skill (or strengthen it) setting the issue in front of me "How can I achieve a goal and solve the problem?" Or "How can I strengthen the effect of what I'm doing now?".

Let's see when development occurs:

You are aiming to develop, get new experience, professionally grow;
You have an idea of \u200b\u200bthe purpose of your development and a specific development plan;
You are ready to get out of the "Comfort Zone" and try not only what is well given to you, but something new, risk;
You analyze your actions and their results, are looking for the causes of success and failures in their actions, and not in external circumstances;
You are seeking to receive feedback on the success of your actions from colleagues, subordinates, managers or experts from the open market.

Thus, it is necessary to understand one simple truth: if you really want to develop, really know what and why do you go (and formulated it), you see what skills you need to develop and what tools you will use for this, the results will not make you wait.

Top most necessary Soft-Skills competencies

You already had a question: "So why do I develop something in the end?". Let's go to the most interesting - review of the necessary skills portfolio for a business person. In this application, I decided to present you the most popular and well-known skills, which are required to increase the level of personal effectiveness (corporate companion, managers, entrepreneur, official).

There are two types of skills: Soft-Skills and Hard-Skills. The first are socio-psychological skills that will be useful to you in most life situations: Communicative, leadership, team, public, "comprehensive" and others. The second is professional knowledge and skills: they will need you at work and in the fulfillment of business processes. For the development of skills you need to choose required tools (and not one, and two-s). Further in the book I will describe in a book, how to use one or another development tool, whether it is training, reading the literature, visiting webinars or communication with the mentor.

There is another third party question - personality. In this case, I mean the combination of your personal features and attitudes towards the environment, people, success, defeats, goals, and so on. In this version of the book, we will not address this question in detail, but know that no skills will save you if you have a not prepared personality. For example, if you do not respect and do not like your employees, the skill of motivation will not work out until you change the attitude towards employees. It is also impossible to learn how to sell if you do not have respect for your customers, people and our product. Primary is your attitude to things and installation, and the skills are secondary.

You can find many different classifications of skills, and here for simplicity of perception I decided to divide the competencies in four main directions:

Basic communicative skills that help you develop relationships with people, maintain a conversation, effectively behave in critical situations when communicating with others. These skills are needed to all.
Self-management skills: help effectively control their condition, time, processes.
Effective thinking skills: management of processes in the head that help make life and work more systemic.
Management skills that are required to people at the stage when they become the leaders of any business processes and entrepreneurs.

Communication:

the ability to listen
belief and argument
networking: Building and maintaining business relations
negotiation
producing a presentation
basic sales skills
self Preventation
public performance
teamwork
focus on results
business letter
customer orientation

Control by:

emotion management
stress management
managing Own Development
planning and goaling
time management
Energy / enthusiasm / initiative / perseverance
Reflection
Using feedback

Thinking:

systemic thinking
creative thinking
structural thinking
logical thinking
search and analysis of information
development and decision-making
project thinking
tactical and strategic thinking (for managers)

Management skills:

managing execution
planning
setting tasks to employees
motivation
control of the implementation of tasks
mentoring (employee development) - MENTORING, COCHING
situation Guide and Leadership
maintaining meetings
feedback
project management
change management
delegation

Entrepreneurial skills:

When drawing up this list, the idea of \u200b\u200badding also "entrepreneur skills" appeared. Here you can, of course, specify the skills as business planning, financial modeling, and the problems of marketing processes, business promotion skills and reputation management. But since we are mainly talking about Soft-Skills, I came to this decision: the entrepreneur has (ideally, of course) with all the same skills listed. You may seem that in this case he lacks only X-ray vision and the ability to fly, and perhaps you will be right. In this model, an entrepreneur - perfect example Super-man pushed by the most necessary skills. Without them, he will stumble at different stages of business development. If you teach the entrepreneur to promote the Internet, but not to teach to sell and negotiate - everything will end in deplorable. He simply will not be able to build communication with customers, and perhaps even with partners, and colleagues. Most businesses rushed not because the entrepreneur did not find the idea (ideas do not cost anything else - most of the ideas for business have long come up with), and I could not implement it because of the shortage of personal competencies.

General rules for development

Make your training and development of a continuous process: get a new experience, meet new professionals, take more complex tasks, use new tools in life and, most importantly: do it all the time.
Learn to effectively plan and streamline your development.
Come to your own development: use different development and training formats.
Treat the surrounding information with curiosity: Explore the business processes around you, constantly recognize about new trends, interest the achievements in your areas of interest. Curious and inquisitive people are interesting, successful, exciting, fascinating and open!
Develop skills gradually: Choose exactly those directions that will truly help you seek success in your work, study or business.
Take yourself in the habit read the literature and information resources in your area every day, constantly increasing the level of expertise. Increase it not only in professional areas, but also in the field of personal, personal effectiveness.
Develop your personal and professional skills while working, constantly taking on new tasks and projects;
Find people who you want to learn and from which you would like to take an example (both personal and professional plan).
Learn to effectively use feedback coming to you (the reaction of others to your actions or inaction) and determine its value.
Use the possibilities of alternative education organizations in the city to the maximum: attend all useful and interesting activities for you: master classes, trainings, seminars. Define their quality and level of speakers in advance.

Individual development plan

In general, people are rather characteristic of chaoticism in many respects. Often they take steps, not ordining, without understanding the system as a whole, simply using individual elements and tools. For example, go to different events, but cannot compile a single picture. Or try to follow the rules healthy image Life, but very partly: eating healthy food, but do not use aerobic loads; They try to learn something, but do not quite understand how to live further, and in general, for which it was all.

In order for training is really effective (as well as any other activity, project management, for example), it is necessary to effectively put a goal and plan the process. I will tell you about how to do it.

Most importantly: take responsibility for your own development. Do not shift responsibility for teachers at the university, coaches in the training center and speakers in business incubators.

Make up your development plan for three months, half a year, year. Watch on your development with the back for future your goals in life, business or career.
In the plan, determine the three most important items:
- What will you develop - goals (for this, analyze all barriers to your life or business goals, request feedback from authoritative and reference people);
- That you will develop - competences / skills (select the skills you need to achieve your goals);
- As you will develop - development tools (select suitable development tools);
Find a reference person who can give you constructive feedback to IPR: will be able to confirm the skills and help with the choice of developing actions.
Clearly fix how to evaluate the results for each tool and for each target. Penit your goal on the available and the well-known SMART system. When the goal was formulated, ask yourself the following questions for which you definitely have to be able to answer: "Is my goal specifically? Do I understand what it is expressed? "," How do I understand, did I achieve the goal? How do I measure the result? "Is the target adequate? Will I really really achieve it at the specified time? "Is it really necessary to achieve this goal?", "When I want to get the result? (year, month, day).
Be sure to schedule different developing actions (hereinafter referred to as they are described in detail): Training and master classes, development in the workplace (or on projects), self-development and reading of literature, menteorking: Training from others and others.
Clearly understand what and when it should be done: install the exact framework of the execution of all tasks that you will perform all the developing events that will visit.
Select intermediate control points to regularly (at least 3-4 weeks) to monitor the results and (if necessary), adjust your IPR.
Store the compiled plan always in the nearest access to contact him at least once a week.
Lay the process of mastering new skills so that you have the opportunity to work out each of them. Do not go to the next element until the previous is not mastered. For one reception, you can learn only one element of a complex skill or method of behavior.

Methods of development of skills

Moscow was not built in a day. As well as your results on those skills you want to purchase. Below I described how to effectively use development methods. Trainings and seminars are the development of models of successful behavior in the process of various training events.

Self learning - independent study information about models of successful behavior. Here we can attribute and read the literature, and independent study different materials (articles, blogs, train manuals), listening to webinars.

Search for feedback - receiving feedback from colleagues, managers, mentors and experts from the open market on the success of their behavior in the aspect of a particular skill.

Training on the experience of others and Metsking - Allocation of models of successful behavior in the work of a person who has a high level of development of this competence and work with a mentor.

Special tasks (Background Training) - independent exercises developing certain competencies raising in you selected personal qualities Or, on the contrary, utilizing bad habits.

Development in the process - Search and mastering more efficient behaviors when solving tasks included in your professional functionality.

Be sure to follow the balance: you need to develop professional knowledge and skills, but do not forget that most of the success in the market depends on what you, and not only from how well you know something or know how to in the professional field. There are people - excellent professionals and masters of their business, but no one knows about it, or no one wants to admit it.
Choose to oscillation skills (a list of four categories above) you need for development in the near future (a month - three months).
In order to make it effectively, be sure to assess your level of possession of one or another skill (just be honest with yourself) before you say exactly from the series: "That's what I need it!"
Secure the maximum of 2-3 skills and clearly understand what results you want to achieve.
For each skill, choose not one, and at least 2-3 development tools. Always combine ways to develop skills: collect feedback, take new tasks and leave the comfort zone, read books. Combining skills will allow you to achieve results faster and make them better.
If you notice that developing actions do not have a proper effect, you analyze why it happens, and make the necessary changes either into the plan, or in your way to perform it.
You do not cancel the developing actions completely. If their execution is impossible, you replace them on equivalent.
If you don't have any idea about the skill, but in some way they realized that it is here that he needs you, then first find out the most details (books, trainings and master classes, articles, blogs) about what exactly it is And expressed. After that, start applying other methods of its development.

Use this method:
- if you need basic knowledge and skills that will continue to develop and be used in life and work;
- if you understand the need to streamline those knowledge that already possess.
Not always coaches and experts give new information, but often you can significantly increase the level of awareness of what and how you do, and, therefore, you can learn to predict the results of the use of a tool.
If you want to get new expert information on the skill of interest, it will be necessary to check the organizers and coach (expert) whether it will be said that you need to know what the occupation is designed to know what level of participants. Very often there may be a situation when you come to the training for newcomers (possessing any expertise on the topic) and in this case do not receive special benefits for yourself, and many are trying to show their discontent or extreme degree of indignation. By the way, in such a situation, if you fell into it, I recommend spending time with benefit and pleasure: to share my experience with other participants, conquer reference, trust and receive new contacts.
In the case of the opposite of the previous point - when we hit the event with strong and already experienced participants - I recommend maximizing the process, do not be shy, remember that learning is needed in order to make a mistake and recognize the new one. You must focus and include maximum curiosity and interested in what you are not clear.
Visiting trainings and master classes put specific learning goals during the program and in front of it. Be sure to answer your questions: "What do you want to start doing better after the training?", "What do you want to know and what do you want to practice?"
Do not count on the training you will have a skill. You can learn something, streamline or practice in something and get skill. The skill will appear only when you apply in practice what was mentioned in the training.
Take an active position: The task of the coach is to help during the development of the skill, to correct what is not immediately managed, but not to form skill for you.
Observe the training culture: do not shout on the entire audience that you are the smartest. On each training and master class there is an opportunity to learn new, learn new, structuring the old, update the knowledge portfolio. Find for yourself.
Try new actions in various practical situations outside the training. Ask questions to coach if something has not happened in working practice. When the training is over, it will be harder to ask.
Visiting trainings, remember that the work goes in artificial situations specifically selected for training. The problems arising in real life are much more complicated and versatile. However, try to model your behavior from real life and work.
All the techniques studied at the training are not worth a penny without further work out in real life.
Immediately after the training or master class, write 2-3 points that you will apply in life from the date of exiting the hall.

Metsking and learning from others

Always find people who you can learn something new or learn about something new. You can be quite competent in any question, but remember that there is always something to learn. In Russia, people believe that training ends at the university and with age the mind of a person is becoming increasingly conservative and institutions, if it does not leave the comfort zone and does not seek to know the new one.
Find two types of mentors - mentors: who know that they are your mentors and who do not even suspect about it. Those who know: Communicate with them periodically, ask complex and interesting questions (you can specify more simple in colleagues and expert friends in one direction or another). Those who do not know that they are your mentors: watch them, adopt their behaviors, study their history, their ups and falls, their successes and mistakes, cases, improve their skills based on how they use their own.
You can find mentors at professional events (among speakers and visitors of conferences, forums, round tables, trainings, master classes, workshops).
Be sure to study the history of the success of the chosen mentor: what he walked and what he came to.
Mentors are different: it can be a 60-year-old businessman from the USA, and maybe a 28-year-old entrepreneur who achieved certain success where you are now developing. Do not break to learn from young experts.
Do not count that the mentor will do work for you.
If you need something - ask it. If you need feedback - ask her. If you need coaching - ask him. If you need a consultation or instruction - tell me about it. Do not be offended if you have done work or exercise and did not get Fidbeck. Your development is your responsibility.
When you watch the authority, try to watch what you like what and how he does: how he says, with what speed, how tone, as thinks. Try to understand why so, and not different.
Quite most of all I learned - I learned when observing someone and copying individual elements His behavior. Believe me - it helps.
We interact as often and jointly work with more competent colleagues and partners who have the qualities and skills that you strive to develop.
S advise with them in the course of the execution of the selected type of work, request specific recommendations.
Contact them with specific requests that meet your development goals. Ask to tell: how they perform a specific work - on the examples; What are their small practical success secrets, know-how; Where and how they learned to do it, that helped them learn.
Ask experts to give advice: how to purchase the necessary skills.
Watch their work, for specific actions that they are carried out in typical and critical situations. Record valuable ideas and practical moves.
Refill, fix and try on your own experience practical subtleties and work techniques - in particular, those that are most effective for you.
You will be surprised, but: understand what you are more or less good, and find yourself the ward. The most effective way to learn something is to start teaching others.

Parable about bird and sage

Once a sage bought a bird in the bazaar. Anticipating a delicious lunch, he headed home. Suddenly the bird spoke.

Do not kill me, "she said," in exchange for freedom, I will give you three valuable advice. Thinking, the old man agreed.

First advice: Never belight what seems to you Chushye. Second: Soberly rate your strength and never understand the case, to succeed in which you have little chance. Finally, the third advice: never regret your good good.

After listening to the bird, the sage let her go. But, felt on the tree, she screamed:

You are a fool! Yesterday I swallowed the diamond, and if it would not be your gullibility, and you would get rich!

Having angry, the old man climbed onto the tree, but, without keeping, broke and fell. Bird flew to him.

You listened to my advice and as if I even understood them, but as it came to the case, I did quite differently. Well, tell me why I need to swallow diamond? And didn't you understand that in such a reveal age you can't get on the tree? And you forgot about the generosity at once, as soon as greed spoke in you. With these words, she flew away, leaving the sage lying on the ground.

Conclusion: Many of the fact and then make this mistake. They are advised to proven experts to make the right choice, but in the end, they are overcome overly optimistic people with a rich imagination. Unreasonable optimism awakens greed, and this is too strong feeling.

Self-development

Read the literature on the selected topic. Excribate the most important ideas, especially those related to the development goal and the specifics of work. Correct based on their own development program.
Try to master the basic speed skills: this is a very useful tool that helps read and perceive more literature in a short time.
In writing, analyze your own life and professional experienceRelevant goals, highlighting trends and individual useful moves.
Consider similar and / or comparable situations that ended with success or, on the contrary, failure, specifically highlighting the actions that led to success, the actions that prevented its achievement.
Refuse to perform actions leading to failure.
Apply new approaches, methods, ideas that you learned, in non-working situations for training.
Exists a large number of Different resources that allow you to get almost free access to all current business literature, such as the Bookmate application. Knowledge as such is impaired, almost every topic you can find an infinite number of webinars, online courses and literature.
After reading each useful in your opinion, articles or books must either make Mine Map, or fix the main useful findings and thoughts that can immediately be used in practice.

Using feedback

Feedback (hereinafter referred to as OS) can be called a person's response to your actions or inactivity. Recently, many are waiting for others and request feedback, while at the same time, belonging to it or in the format of "CSO, it is necessary to immediately implement!" Or "what are you saying? Go with your feedback, I myself know how much better. " As you understand, neither the first nor the second option will help you effectively implement the information obtained or, on the contrary, refuse to implement. There is an important rule: responsibility for whether you are taking feedback or reject it, lies with you. You can listen, but you can just say a man "Thank you!" And postpone information in the "bottom box". Remember: Any feedback is very subjective and a person giving it gives it through the prism of his experience and his painting of the world. It is clear that your paintings of the world may differ.

Get feedback regularly.
The most important thing is: collect and positive, and negative feedback ("vector of development"). You get stronger by strengthening your strong Parties, not weak. If you are asking only negative feedback, but forget about what you get, you lose a huge opportunity to continue to do it consciously and strengthen your capabilities and potential. And yet, ask to note the parties requiring further development.
Request feedback in people who qualitatively perform this or that work or really possess the skill that you develop.
Use the response from your mentor to the maximum, but do not forget to receive it from other specialists.
Again with an expert before starting the / observation, what exactly you want to get feedback so that you can fix the elements of behavior in the course of work. For example, ask the coach or colleague before your performance to post for how you work with the audience on the stage so that he can later give you about this particular request.
Get feedback on actions from different sides and points of view (from people performing different roles: subordinates, colleagues, leadership, customers; from people of different types: more and less critical, more and less similar to you, etc.).
Thank you for feedback.
Do not argue with feedback. If you do not agree with her, just tell me "Thank you, I heard you and understood." Remember that feedback is subjective and justifying oneself in front of a person who gives the OS space.
If you are not very clear what the man giving you the OS, then ask him a few clarifying questions. For example, he says that you are too self-confident (or vice versa, uncertainly) behave. Ask him to bring an example of situations where you have shown (or have not shown) this quality. You can ask what exactly what he says what he says. In general, try to receive OS according to your de y-stem, and not abstractly by your personality.
Throw the feedback received, draw conclusions and use them by performing the task next time. For example, you can write feedback on your public speech and repeat it for half an hour before the next sleep.

Development in the process of performing new tasks

Work in the "zone of the nearest development": take part in projects that are more difficult for definition than those tasks for which you get competence.
Choose as developing short-term projects (no more than a year, and better up to 3 months).
Look for such projects, for the successful execution of which it is the qualities that you strive to develop.
Comprehend the developing experience in the application of knowledge and skills to be further improved.
Do not be afraid of unexpected, atypical situations: they become the source of the most valuable developing experience.
Do not use this development method in projects that have high importance to business. In these cases, the error price will be too high.
At the same time, the developing project should be the necessary and useful company, otherwise you will not have the motivation to spend time on it, seriously make efforts and overcome yourself.
Over time, and considering your capabilities, expand the range of tasks you decide.
Apply the new methods for you and ideas in the course of learning, self-learning, feedback, learning on the experience of others and in the course of participation in educational projects. Do it regularly.
Tick \u200b\u200beach new idea At least three times - this will allow not to abandon useful ideas ahead of time.
Choose the safest situations to work out new techniques.
Think over what and why it is possible, and what is not completely. Posted conclusions with the following attempts.
Try to find yourself a mentor within the company represented by the head or corporate coach - they will help to systematize work if necessary or will give solutions to problems that you would receive, spending more time.

Background tasks

There is still a wonderful tool: background tasks. You take on a day or two or three, some duty to comply with a specific rule. For example, you want to form an image of a self-confident man: go for two or three days with a highly raised chin and a straight back. Burn, so to speak, to the role of a confident person. Or you learned that often during negotiations or ordinary communication with friends starting their conversation with the word "no", and it prevents achieving goals in communication. For two to three days you start the answer to the question of any person with the word "yes", even if you express the opposite position to your interlocutor. Well, so on.

That is your task: to find something that you want to develop in yourself (or what you want to get rid of), and within a few days concentrated exclusively on it.

And so important moment: If you have violated the rule, then pay a person amount (10-50-100 rubles - no matter). If you promised yourself all day, do not say the words "no", then for each violation, pay someone who said "no" 50 rubles. If they promised to walk all day only with a straight back, but violated the promise - 50 rubles. They promised to formulate thoughts to maximize one or two sentences, and as a result, speak half an hour - 50 rubles. Etc. I was disappeared even from the most bad habits within 3-4 days of the background task. I was pretty unpleasant to spread the money. Although it is better to perceive as an investment.

What is important if you decide to work with this tool:

Be honest. If you woke up in the morning and committed themselves, be sure to follow it. Do not regret yourself or pronounce and postpone on then.
Take background tasks when you have time and the ability to perform them. If you have very important negotiations today, you can take the task for a while, but after renewing it again.
You can imagine the background task yourself. How to do it? You take the quality from which you want to get rid or who want to buy. Next, you think that you can stop doing (or on the contrary to start) from the next morning and until the moment until you fall to sleep. How can you follow this rule, and what will you sacrifice when you break it?
When you understand that the task is easy, complicate it. For example, if you can start an argument with a person with a consent within a few days, and then bend your line, then learn how to follow your gestures and facial expressions: navigate only positively, and not negatively.
Find a person who helps to abide by them rules. It may be your friend, a good familiar or colleague.

Every day we are faced with different tasks and problems that need to be addressed. Every day, month, quarter, year. Sometimes we resort to help people who either help us solve the problem with the help of tips and recommendations, or to people who help us solve the problem, simply asking for polls (they know how to do it) and you find decisions yourself. The first is, rather, consultants. Second - Cuchi. Surely you faced the situation when we communicated with a person, they were pronounced about their problems, but until all this information was structured and you suddenly (maybe with a couple of questions from the interlocutor) found a solution to the problem and as a result there was a feeling of lightness: cheers, I came up with And I realized how to solve the problem. It was so?

You can and yourself be coach. Self-alling skill helps competently independently ask themselves the questions and the very same R E-crying problems faster and more efficiently. This also applies to business difficulties and career, and in everyday life. This also applies to everyday issues and problems that have been tormented by years. Sometimes 30 minutes of analysis is enough to solve the problem. In addition, unlike consulting, where responsibility for the decision lies with the consultant, in the coaching you take responsibility for the decision on yourself. Therefore, further, if you can't solve the problem, you will be a bit angry, for shifting responsibility on others, on me, on the family, on the boss, on a partner or a competitor will not work.

And one more very interesting fact: A decision of any problem is always already you have. If you know and remember this, then you just have to find this solution in yourself.

Here are a few questions that will help you "include your head":

What is the problem?
Why do I think this is a problem?
Why is this question important for me? What will I get, deciding it?
And how do I want to be? How do I see the perfect result?
What will I decide this task / problem in perspective?
How can I see the result of my actions or goals?
What can I do to achieve the goal?
Who or what can I help in achieving the goal?
What I have not tried to achieve the goal?
How can I strengthen my results?
What are the risks and, what can I do with them? How can I get the most effective result?
What will I do tomorrow or today to achieve results?
Do I understand that responsibility for the implementation of these steps to me?

Ideally, of course, at first, the coach is needed to help. Even the coaching has its own coaches - it helps it very much. Coach motivates and helps to find a solution. Find a coach, once a week or three times a month Meet him: he will help you answer questions, plan further work Over yourself or a project, will send your thinking to the right direction, will help structure the available information in the head, and will support and sincerely believe in your success!

Examples of skills

In this part of the book, I will give examples of perfectly developed Soft-Skills for the competencies so that you can evaluate yourself and understand which of them you need to develop and what to do focus. I will present you the competences that we consider, study in detail and practice the program "Open Soft-Skills Program for Career & Business" and will give them several examples of what they specifically appear. If you ask you to evaluate the skill of sales or setting the tasks to the employee, then surely you will need time to think about, and by what criteria you will evaluate the efficiency and development of skill. In the professional community, these manifestations of the skill are called "behavioral indicators". How can you use it? Check out the skills and appreciate your possession on a five-point scale.

I can help a little: it is important not to overestimate and not underestimate. Try to most honestly answer yourself - at what level you have one or another competence. Next, you can use it for the most effective compilation of your individual development plan, which was mentioned above.

Basic communication

What is the meaning of the skill: effectively ensure two-way exchange of information in their own interests and interests of the interlocutor.

You always understand the purpose of each communication (and your own, and the interlocutor)
Carefully and with interest in the interlocutor
Structuring the information provided by common to the individual, from the problem to solve
Rely in communication for your own interests and interests of the interlocutor
Adjust your non-verbal manifestations during communication, understand the non-verbal feedback of the interlocutor and change the communication strategy depending on the information received
Adapt the style of communication under the level of the interlocutor
During communication, you hold visual contact with the interlocutor
Interested in interlocutors and involve the topic of the proposed topic
Build a conversation on the principle of dialogue: Specify questions, listen to the interlocutor, comment.
Effectively apply active hearing techniques
Clearly and in the case formulating answers to questions of the interlocutors